A Word On Shipping

It is of the utmost importance that the products you purchase from Solex Catsmo arrive in their freshest state, particularly when it comes to perishables such as smoked salmon, caviar, wild game, and seafood. For this reason, we pack all of our perishables for worst-case scenarios even in the best of travel conditions. The boxes are strong to withstand the bumps and thumps of the journey, the cooler inserts maintain cold temperatures, and the ice packs ensure that your perishables will arrive in optimal condition. All of our perishable items are shipped overnight express via UPS for a flat rate of $35 regardless of the size of the order. All orders of $175 or more qualify for free shipping so, feel free to fill that box!

Shipping & Delivery

When you order products from Solex Catsmo you can be assured we will pack and ship your items with care. We ship Monday through Wednesday. Our perishables are always shipped UPS Next-day service in an insulated cooler box. We use UPS to deliver your products so that they are fresh right to your door. Please check the information below to review our shipping policies.

Please note, perishables such as smoked salmon, smoked seafood, and caviar are shipped from our smokehouse facility in Wallkill, NY. We strive to ship orders the same day they are placed if the orders are placed by 2 PM (Eastern), but in some instances, such as heavy holiday season, orders may require two business days to ship. 

Shipping Restrictions

We do not ship outside the continental United States.

Perishable Items Ship From Our Smokehouse in Wallkill, NY:

Please note that all perishable items can ONLY be shipped next business day to ensure your product arrives in superb condition. 

Orders containing perishables placed by 2 PM (Eastern) Monday through Wednesday can ship that night or you can schedule them to arrive at your convenience.

Orders containing perishables placed after 2 PM (Eastern) on Wednesdays will ship on Monday (unless Monday is a holiday).
Saturday Delivery is available in limited areas for an additional fee, please email us to arrange special Saturday delivery.

We ship UPS with a signature release so please keep that in mind if you live in an apartment building. 

Shipping Holidays

Solex Catsmo and its carriers will not ship or deliver on the following days: 

New Year's Eve Day – Only Air packages will be delivered
    •    New Year's Day
    •    Presidents' Day
    •    Memorial Day
    •    Independence Day
    •    Labor Day
    •    Thanksgiving Day
    •    Christmas Day

Additional Shipping Holidays for those with PO/APO and FPO addresses:
    •    Martin Luther King, Jr. Day
    •    Columbus Day
    •    Veterans' Day

Privacy & Security

Solex Catsmo protects the security of the personal information you share with us by using sophisticated encryption and authentication tools. In addition, we urge you to keep your password in a safe place and not to share this with anyone. Also, please remember to sign off your account and close your browser window when you have finished your visit. All of your order information is confidential and encrypted so it cannot be accessed by anyone outside Solex Catsmo. We use an industry-leading technology called Secure Sockets Layer certificates (SSL) to ensure that your information and credit card numbers are safely transported online.

Returns & Replacements

Solex Catsmo takes great pride in its selection of fine food products. If for some reason, you are not satisfied with your non-perishable purchase, you may return it for replacement or refund. Unfortunately, we do not accept returns of perishable items. We will accept non-perishable returns within 30 days of receipt. We cannot send a replacement, credit or refund for the purchase until we have the product back in inventory. If the product does not arrive in good condition to return to stock, then we will not be able to send a replacement, credit or refund for the purchase. Wrap the package well, include the information from the packing list/invoice enclosed in your order and ship it to us at the address below. Remember to insure it for full value.

Solex Catsmo 25 Myer Road, Wallkill, NY 12589 (845) 895-2296  ATTN: ONLINE RETURNS

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